Refund policy

At Nerivya, we value customer satisfaction and want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a clear and straightforward return process designed to make returns and refunds as simple as possible.

Return Eligibility

We accept returns for both defective and non-defective products within 30 days of the delivery date.

To qualify for a return, items must:

Be in new and unused condition

Be returned within 30 days of delivery

Include original packaging and accessories whenever applicable

Products that have been used, damaged after delivery, or returned outside the return period may not be eligible for a refund.

Exchanges

We gladly accept exchanges for eligible products.

If you would like to exchange an item, please contact our customer support team before sending your return. We will provide instructions to help ensure a smooth exchange process.

How to Start a Return

Step 1: Contact Our Support Team

To begin a return request, please contact us with your order details.

Email: support@nerivya.com
Phone: +1 (770) 615-8211

Step 2: Receive Return Instructions

Once your request has been reviewed, we will provide instructions for returning the item.

Step 3: Prepare and Ship Your Return

Please securely package the item and send it to our return address using the provided instructions.

Return Shipping

Returns are accepted by mail.

Return Method: By Mail

Return Shipping Fee: $10.00 Flat Rate

Return Label: Available for download and printing

Restocking Fee: None

The applicable return shipping fee may be deducted from the final refund amount where permitted.

Refunds

After your returned item has been received and inspected, we will review the return and notify you of the outcome.

Approved refunds will be processed to the original payment method within 7 business days after the return has been received and approved.

Depending on your payment provider or financial institution, additional processing time may be required before the refund appears in your account.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly after delivery.

Our support team will review the situation and work toward an appropriate resolution as quickly as possible.

Return Address

Nerivya

7036 Riverhill Dr
Riverdale, GA 30274
United States

Our Commitment

We are committed to providing a transparent shopping experience and responsive customer support. If you have any questions regarding a return, exchange, or refund, our team will be happy to assist you.

Thank you for choosing Nerivya.

Contact Us:

Nerivya

Business Address
7036 Riverhill Dr
Riverdale, GA 30274,
USA

Email
support@nerivya.com

Phone
+1 (770) 615-8211

Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday: Closed

Time Zone
Eastern Standard Time (EST) – GMT-05:00