Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days. Once shipped, delivery generally takes 3–5 business days. Most customers receive their orders within 4–7 business days.
Do you offer free shipping?
Yes. We offer free standard shipping on orders of $79 USD or more within the United States.
What is the shipping cost for orders under $79?
Orders below $79 USD are subject to a flat shipping rate of $5.99 USD.
Do you ship outside the United States?
At this time, we only ship to addresses within the United States.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Returns & Refunds
What is your return policy?
We accept returns for both defective and non-defective products within 30 days of delivery, provided the items remain in new and unused condition.
Do you accept exchanges?
Yes. We accept exchanges for eligible products. Please contact our customer support team before returning an item.
Is there a return shipping fee?
Yes. Returns are subject to a $10.00 flat-rate return shipping fee.
Is there a restocking fee?
No. Nerivya does not charge a restocking fee for returned items.
How long does it take to receive a refund?
Approved refunds are typically processed within 7 business days after the returned item has been received and inspected.
Products
Are your products new?
Yes. We only sell new products through our website.
Will the product look exactly like the photos?
We make every effort to display product images accurately. However, slight variations in color or appearance may occur due to screen settings and lighting conditions.
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible after delivery. Our support team will review the issue and help provide an appropriate resolution.
Payments
What payment methods do you accept?
We accept major payment methods available during checkout, including credit cards, debit cards, PayPal, and other secure payment options when available.
Is my payment information secure?
Yes. Transactions are processed through secure payment systems designed to help protect customer information.
Still Have Questions?
If you cannot find the answer you are looking for, please contact our customer support team. We are always happy to assist and will do our best to respond within 24–48 business hours.
Contact Us:
Nerivya
Business Address
7036 Riverhill Dr
Riverdale, GA 30274,
USA
Email
support@nerivya.com
Phone
+1 (770) 615-8211
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday: Closed
Time Zone
Eastern Standard Time (EST) – GMT-05:00
